Refund policy

We value our customers' satisfaction. Unfortunately, due to the nature of our products, once an order has shipped, we are unable to offer return, refund or exchange. All sales are final. Monster Pub reserves the right to refuse any returns at any time.

If you wish to cancel an order prior to shipping, or have any questions, please contact our Customer Care team.

Replacement Policy

We stand with our customers, all the Monster Pub products sold by Monster Pub Official Website are covered under 12 Months warranty, from date of purchase.

So if the product is not functioning properly or arrived broken, please contact with our Customer Care ream with photo or video of the issue, we will be here to help and troubleshoot the problem. Or provide you a replacement, We will bear the logistics cost.